Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Strong communication skills are required to be an active leader. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. This is one of the reasons I have applied with Kaiser Permanente. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. Browse questions (57) Ask a question. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. I've cleaned up your answer slightly to more successfully deliver your message. I returned to the US just last month and had been actively looking for work the past couple of weeks. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. "Early in my career, I was working a night shift with minimal staffing on our unit. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? What is the hiring process for remote jobs at Kaiser Permanente? It has kaiser questions . Have a question or concern? Some patients need a lot of attention; some want less, and some need boundaries. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Interview Questions Give an example of an improvement project you led This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. It sounds like you have the experience the interviewer would be looking for. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Most interviewers will interpret a cliche response like that as dodging the question. ", "Delivering bad news to a patient is very difficult. Know peds RSV scenerio : it's big now on the news . I think it's okay to be moved by someone else's experience, but I don't need to make it mine. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. "I am usually the 'ideas person' in team projects. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). This sounds like a very collaborative workplace. If they want help, Ill help any way I can. I was tasked with spearheading a task force. ", "I was helping a customer once who came to pick up her injectable prescription. The program was a success, and upper management chose to keep it implemented for another six months. ", "I'm a bit of a nerd. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Discuss how you can thrive in this role, even during the most stressful times. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. I would need to be trained in the new procedures. My approach is to be empathetic, soft-spoken, and truthful. Perhaps you use a particular app or software. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? What questions did they ask during your interview at Kaiser Permanente? For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. ", "When I started in Interventional Radiology, I was not trained in IR procedures. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. "I once worked in a very difficult environment and toxicity really started with our leader. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. In a positive tone, discuss how you made the situation work! In my current position, I am not the most persuasive person on our team, but I am highly creative. When I enjoy what I do it doesn't feel like a chore. ", "Yes, I handle all of these administrative tasks in my current role. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Does it help you build trusting relationships with community members? In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. If possible, pick a weakness that is not a core skill for the position you are interviewing for. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. There was not a formal method of teaching IR PAs. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. ", "From a young age, I was raised around a farm and animals are a huge part of my life. These go above and beyond what it means to provide compassionate care. "I have often been complimented on my relationship-building skills. Consider sharing how patients react to the way you communicate. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. ", "I'm a very detailed and organized person. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. I make sure the on hands are right for the computer to order what's on auto order. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Therefore, any date prior to 2019 might not be accurate. I carry around a notebook and write down important facts if I think there is a chance I will forget them. We had a lot of concerns with patients not showing up for appointments when expected. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. This is a very good example of your problem resolution skills. Every day I learn something, and that's because I choose to get better. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. I am a people person and build relationships with my coworkers and patients alike. Talk to the interviewer about how you can maintain that appropriate balance for yourself. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. It seems you would be a wonderful teammate to have around. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. I really like this answer! "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Your work history sounds strong, and it seems as though you are very loyal to your work. We will see how stellar my skills are after that course! I used the facts and not emotions to explain the reason for his delay. I volunteer with their organizations in various roles. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. At the end of the day, many role titles are fluid. Your version of customer service sounds warm, welcoming, and caring. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Good example! With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Do you consider yourself a compassionate person? I'm a good listener, and my coworkers and patients like that about me. What is important to them is that you are cognizant of your own personal shortcomings. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Good answer! In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Is this something junior staff can be involved in? I get along well with others and work well as a team.". My weakness is taking on too much and not delegating. ", "I'm very interested in clinical research. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". These are all excellent skills to have, and you sound very talented! Healthcare is not a place for gimmicks because health is precious and irreplaceable. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . The patient, staying because of back surgery, was unable to hit the call button. We are all human with our weaknesses, so don't be afraid to share yours! ", "I think my weakness is that I take too much to do. I can see how it would be stressful when you care for your patients' success so much! Do you feel it demonstrates that you're committed to knowing and supporting a group of people? I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I think the right answer is, 'of course, but not for long!' I indulge in the things that make me happy on my time off. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. I cope with these emotions by telling myself that it's not my story, it's the patient's story. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. "My customer service skills with my patients are definitely one of my strengths. We will re-assess in December, but it seems to be working very well. Our interview questions and answers do not represent any organization, school, or company on our site. I also receive emails from different pharmacy pages with interesting articles.". In my current organization, I have been picking up extra shifts in family medicine to expand my skills. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. ", "I am an avid fan of Google alerts! You must create your own answers, and be prepared for any interview question in any interview. He ended up requesting and receiving a transfer. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Discuss the ways that you would build strong and healthy relationships if hired. It's great that you are working on asking for help from a variety of people when needed. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. "In my current role there is a lot of staff turnover when it comes to our management team. Your response makes it clear that you volunteer in your community in various ways. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Hiring Age. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. ", "I would describe myself as a hard worker. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. I'm happy to answer any questions you have. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. ", "My position at Kaiser is a Radiology Physician Assistant. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. It sounds as though you do everything possible to ensure your patients are set up for success. I also check what's low and order specialty if it's a fast mover. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. Find additional company focused interview questions by practicing from one of our industry sets. Nice! As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. "I find that with the right company, it's pretty simple to balance life and work. Early in my career, I probably worried too much about the fear of failure with my patients. Upon first taking the call, the patient was name calling and yelling. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. ", "You are searching for someone with 5 years' experience and I have two. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Unfortunately, the sales have shut down. As well, I am an active participant in my local rotary club. I work good under stressful situations, and I'm good at resolving patients' problems.". Second, I want to be the best at what I do. Excellent! To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. At Kaiser Permanente, integrity is held in the highest regard. I've had a lot of success by focusing on building a reputation for consistency and follow-up. I have trained myself to adapt my communication style, so a patient gets what they need. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I greatly value the information shared between fellow professionals in our field. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. ", "I was working in a clinic where the primary population was low income. But this is usually just for transitions. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. By consistently rejuvenating in this way, I can give even more energy when I am at work. Submit as soon as possible so that you will have more time to gather the required supplemental documents. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I love my job. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. I am always sure that when at home, my family gets my attention first. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. You've chosen a powerful example that can help make you a more memorable candidate. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. It sounds as though you are highly organized and methodical in your work. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. Your answer should include your ability to be patient, kind, and confirming to best answer this question. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. The application opens in early May. This could include increasing budgets or improving patient care. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. ", "Do my job and do it right. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Maybe you are a pen and paper person. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Asked November 29, 2021 leader vs. follower). I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I even talk about what they are going through. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. They want to know that your passions align well with what Kaiser Permanente is offering. ", "I am super focused when I am stressed so I can make sure everything is done and correct. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. One for the clinic, one for me, and one for the patient. Read our Terms of Use for more information. Since I have two high school girls who are involved in music. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. We told her we were going to order it and it was supposed to be there that day. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Then I organized and effectively communicated this information with my attending. Also, I am organized, bilingual, and I have pharmaceutical knowledge. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. We wanted to create a resolution with this person. Very nice answer. The reason was a computer glitz that held the release of his chemotherapy. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. "I have worked with diverse groups of people most of my career, including my time in college. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. It's professional to take a few minutes after an encounter like that and let those emotions come and go.