Customer service all the way to your seat, 2000-2022 StubHub. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. totally rinky dink. Why did the venue decide to use AXS Mobile ID? What are my options here? AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Tap Tickets Tab (pull down on the screen to refresh if necessary). The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. I have a problem with AXS Tickets Are you having issues? Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) I've had my tickets posted for a couple days and I have them listed for cheaper then any other ticket I see on the resell page but I don't see my tickets for sale at the price I set them at. Is there any way to get any assistance? Can I still use a ticket after I have transferred or shared it with someone else? Lindsay is the author of this solution article. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. i finally got someone from stub hub to talk to me about it, and after them trying, they coulde not get crappy axs to work either. Your guests will need to create an AXS account to receive tickets. Have screenshots and stuff with timestamps to also prove this is a thing. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. To view your AXS Mobile ID tickets click on your initials in the middle. Many fans find it best to TRANSFER the seats to their guests prior to the event. What is my seat, Seller sent me wrong tickets through Ticketmaster, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you call or message them and the event you are attending is not in the next 48 hours, they will be useless at helping you. Its up to the promoter, artist, or team if you can sell tickets or not. Tix originally purchased Spring 2020, was postponed until today 7/31/21. Just follow the simple steps to make the tickets officially yours. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. [deleted] 1 yr. ago. If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. All Rockets fans are now required to use mobile tickets via the Houston Rockets App to enter Toyota Center for all games and ticketed events. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! Tickets Not Showing Up In AXS Hello! I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. You can also create an account without purchasing tickets by going to AXS.com and entering basic account information. (*If you can't remember your password, tap. You've been successfully subscribed - thanks! No paper tickets required. If you do not currently have an AXS account you will be instructed to create one during your purchase. Did you find it helpful? Yep! I just bought the ticket about 6 hours ago but I also had to buy tickets to fly to New York so Im going to freak out if I dont have real tickets soon because I need to cancel everything if this isnt legit. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. How do I transfer AXS Mobile ID? On the review page, click the Transfer button to send the tickets. I do not believe these tickets will work, because they do not look like any other tickets I've used to enter this arena previously this year. What is AXS Official Resale and where do the tickets come from? it must be some garage shop with three programmers. They assured me that the tickets would be transfered once they got ahold of the seller. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. If you already have an AXS account, the tickets will be transferred to your account automatically. Bought tickets for a group? This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Tap the gameyou are attending tap View All to see more games. 2023 Crypto.com Arena. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Click the 'Transfer' button and your guest will receive a notification via . Log into your AXS account entering the email and password that you used to purchase or accept your transfer tickets. Yes Third-Party Resale Tickets: Everything You Need to Know. If you just purchased your tickets not long ago and aren't seeing them under My Events, hang tight. We bought the tickets through AXS and we have no clue how to sell or transfer them. When fans have tickets they cant use, they list them for other fans to buy. On the review page, click the Transfer button to send the tickets. How far in advance can I access my tickets? AXS Mobile ID allows for convenience, flexibility and security. 2021 Vivid Seats Ltd. All rights reserved. Try to contact them on their Twitter account. Never. AXS Mobile ID allows for convenience, flexibility and security. Yes No Still Need Help? Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. If you're not arriving as a group, you can transfer tickets to friends straight from your AXS account. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. Overall, disappointing, but fair. Select the tickets to transfer and enter the recipients information. However, we recommend that you transfer tickets to each person attending the event. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). All rights reserved. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? The tickets were supposed to transfer to AXS and I could retrieve them using the same email address. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. You may also review your transfers and purchase history at AXS.com. | Yep! When its time for the event, they can open the app to show their tickets on their phone. We called AXS from another phone while SH put me back on hold to get in contact with the seller again. Site Map | Anyway, a few friends and I had tickets to see Harry styles in Cleveland. Its up to you! Select the tickets to sell, and then set your price and selling options. Step 2: Login or Create an MLB Account After downloading the app, you will be prompted to create an account or log in (if you do not already have an account) If you bought AXS tickets on StubHub and need to send them to a friend, transfer the tickets through your AXS account. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. it never happened. Stub hub sent my hockey tickets for a las vegas game to axs. Create an account to follow your favorite communities and start taking part in conversations. Here we are. As an event draws closer, venues generate the barcodes for each ticket. Yes. Before following any of the steps below, make sure you download the Official Houston Rockets App! Otherwise you have until your friend creates an account to cancel the transfer. I asked the rep, "What happens if the day of the show comes and the tickets still aren't transferred? And you're done! All Rights Reserved. Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you. In order to assist you with locating, accepting and accessing your tickets, please read and follow the step-by-step guide below. Tickets Seat numbers it lists 13-16 ? Then when it sells and you are paid, you transfer it using the app. Bought ticket and then they weren't available from the seller. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. Flew in for this show. We are changing the way you register and sign-in to the StubHub Community. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. Have been on hold 3+ hrs. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. What are my options here? Tap View to access the barcode and scan in for entry. When your tickets sell, youll receive an email informing you of the sale. These were not tickets, Stubhub was not able to reach the seller, and gave me a refund. To transfer a ticket, view your order on The O2 Venue App and a transfer button will be presented at the bottom of your ticket. Help us improve this article with your feedback. Can I have multiple tickets on one phone? Follow the steps below to access the tickets: Did you find it helpful? Youll be able to transfer money to your bank from your account on AXS.com. No, tickets must be scanned through the Rockets App or the AXS App. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. axs allows you to transfer ticket you have bought from within the app. Your Privacy Choices | With mobile ticketing through AXS, youre able to keep your tickets securely stored in your AXS App until its time for your event and enter with a quick and simple scan. Upcoming. This is the QR code you will display upon entering the venue. Here's how it works: Click the Transfer button next to the event in your AXS account. I bought two tickets to a New York Islanders game at Nassau Coliseum. On the review page, click the Transfer button to send the tickets. I purchased 2 tickets through stubhub January 2020. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. The tickets will be delivered to the buyer automatically. Hey guys, I just joined this group so if this isnt allowed lmk. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. Here we are. AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Cookie Notice Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. Flew in for this show. If they already have an AXS account set up the tickets will go in their account automatically. After the switch, you will enter the email address you use to access the community in order to reset your password. Usually there is a waiting period of a few weeks. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. AXS handles payment and delivery so buyers and sellers never interact with each other. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. There has to be some way, right. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. So you can sell on StubHub or any other way you find. Also, to make it even more . It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. How will I know if my transfer was successful? What if my guests arrive at different times? I couldn't accept that answer because if I had to call SH back the wait time would have made me miss the show. You will enter your community username and new password and done! Click yes, retract now.And youre done! Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. If they already have an AXS account set up the tickets will go in their account automatically. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Tix originally purchased Spring 2020, was postponed until today 7/31/21. I was never able to get ahold of SH again. Updated a few days later TL;DR: Call the merchant that issued the tickets. Thanks! The game is in 36 hours. Click the Transfer button next to the event in your AXS account. Do you know what number you used to contact AXS? Privacy Policy. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. Click the Transfer button next to the event in your AXS account. How will I know if my transfer was successful? Open the AXS app Sign in or create an AXS account. Show the ticket in the App at the entrance and get them scanned to enter. The Fox Theater of Bakersfield epitomizes an era of elegance, romance and big screen entertainment otherwise impossible to experience this side of Hollywood. Stubhub tix not transferred to AXS acct, show is tonight Have been on hold 3+ hrs. Privacy Policy. Browse your upcoming events and tap the ticket icon for the game or event you would like to send. After logging into the app, verify the tickets are available in the app. Can seats be transferred to someone who doesnt have an AXS account? After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. Browse your upcoming events and tap the ticket icon for the game or event you would like to access. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. When listing tickets, you decide how long your listing will be available for others to buy. Select the ticket/seat you want to transfer and then enter the recipient's name and email address. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". Your guests will need to create an AXS account to receive tickets. After following the instructions provided, your ticket will be displayed as a digital barcode in the AXS app. After completing the account information, you may buy, sell or manage any seats in your account. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. What if my guests arrive at different times? To login, use the same email address you used when purchasing your tickets. No. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. When I buy tickets, do I have to deal with the seller? Customer service all the way to your seat, 2000-2022 StubHub. They should be able to tell you if the tickets are active. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . You also have the option of transferring and listing your tickets for sale prior to the event. I purchased tickets for a concert back in February. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. Most mobile transfer tickets will not be immediately available. Never. | AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. This charger can be wall or bench mounted, can fast charge batteries, (so no more excuses for not showing up to the group ride due to dead batteries), and is for USB-C. Select the tickets to transfer and enter the recipient's information. Official Tickets and Your Source for Live Entertainment | AXS.com Are screenshots of the barcode valid for entry? Nope. If they already have an AXS account set up the tickets will go in their account automatically. Sorry we couldn't be helpful. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Present the scannable QR code at the door for entry to Toyota Center. I had read on other threads that sometimes the tickets don't transfer until the day of the event. Accessibility a carbonhouse experience, Multi-Game Packages & Single Night Suite Rentals. Please help. Ability to transfer and/or sell tickets varies by show and is subject to change. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. So we've made sure you can shop resale tickets listed by trusted sellers within the safety of our store. and our i had the exact same problem. The event staff will scan this digital barcode to let you and your party into the event. AXS Official Resale is the safe and easy way to buy and sell tickets with other fans. Stubhub assured me my tickets would be available. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Its up to you! Open the App and sign in to see your tickets. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. This will help to ensure that you are ready for your event in no time! We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Cookie Notice Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Your AXS Mobile ID is the secure and unique code for all of your tickets, and all you need is the AXS app to use it (iOS or Android). Apparently it is actually AXS? The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. A full-service national event ticket marketplace. i spent the next 2 hours trying to get the axs app to work and get my tickets. why the hell can they just not send you the tickets in an email, as an option? Help us improve this article with your feedback. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. may not be valid. Transferring Tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen.