Give us a call if you need help with something urgent. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? We use cookies to make wikiHow great. Oscar Ferruz Director of Supply, Primary and Operations. Enjoying This Built In Excerpt? WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). Open our virtual assistant, click on "Contact form" and let us know how we can help you. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. 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Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Alternatively, In February of 2020, we sold StubHub for $4 billion. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. You should not rely on any forward-looking statements. 3 if you sold tickets already and have an issue. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. It StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. stubhub inc. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. Check out, All tip submissions are carefully reviewed before being published. Enjoy! Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Evaluating all of these factors, I agreed to join the company. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci hours. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". HEADQUARTERS. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Choose Possibility: Take Risks and Thrive (Even When You Fail). The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 In this regard I was right; but major unforeseen risks would also unfold on my journey. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. It was time for me to choose possibility once again. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Contacting StubHub While StubHub does not offer live chat, they do have a phone I ordered tickets but can't view them online even with the access code. Fax Number: 1 Copyright 2021 by Sukhinder Singh Cassidy. Cons WebStubHub's Field Operations. How do I contact? NYC Flagship Office - Stubhub. How do I ask Stub Hub to list an event for which I have tickets? Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Its possible that someone with an identical problem has posted for help before. Surviving wasnt easy. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Thanks for your message we aim to get back to you within 24 hours. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. She has a successful track record scaling and growing businesses internationally. WebNYC Flagship Office - Stubhub. StubHub is an eBay company (NASDAQ: EBAY). Events Parking. My Secret to the Success of Amazon? In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Come join us to plan your next live event experience! And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. WebStubhub, Inc. operates as an entertainment ticket agency. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. Enjoying This Built In Excerpt? Singh Cassidy will be based in StubHubs San Francisco headquarters. How do I get my tickets back if they didn't sell? With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. StubHub was a brand I knew and loved. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The transaction, subject to customary closing conditions, is expected to close in mid-2016. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Open our virtual assistant, click on "Contact Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. 2 if you have questions about buying tickets. % of people told us that this article helped them. form" and let us know how we can help you. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. In 2018 and 2019, eBay faced mounting pressure from shareholders. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. The Company offers tickets for live sports, music, and theatre events. I live in Singapore where the StubHub app is not avail. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Joel Santirso Senior Product Manager. Thanks to all authors for creating a page that has been read 52,013 times. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. All Rights Reserved. Stubhub serves customers worldwide. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. 4 if you have questions about listing tickets. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Stubhub serves customers worldwide. We give them a time frame to offer We'll do our best to get back to you in the next 24 Alternatively, you can send us an email at The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. The implications for my own role at StubHub were uncertain. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. In 2017, eBay enabled $88 billion of gross merchandise volume. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? To provide a deeper support system beyond grants, we lend our Find contact information here. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Include your email address to get a message when this question is answered. Picking up your tickets at one of our Last Minute Service Centres? By signing up you are agreeing to receive emails according to our privacy policy. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? customersupportuk@stubhub.co.uk. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. wikiHow is where trusted research and expert knowledge come together. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. Pro tip: Each number appears to go to a different department. Founder oftheBoardlist, Former President ofStubHub at. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. All rights reserved. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to By using our site, you agree to our. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Search through past posts using the search bar at the top of the forum page. Read on to get the help you need to contact StubHub. Personally, though, I found it disappointing. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. 1 if you bought tickets and you have a problem with them. The more I learned about StubHub, the more excited I became. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

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